Refund policy

Last updated: 13 July 2026

30-Day Satisfaction Guarantee

We stand behind our products. If you are not happy with your LACALUT® purchase, you have 30 days from the date you receive it to request a return.

How to Start a Return

Who Pays for What

Condition of Returned Goods

To be eligible for a change-of-mind refund, goods must be returned in the condition you received them, in their original packaging, with proof of purchase. Free gift items and bonus products included with your order must be returned as well — a refund is issued only for what was actually paid.

Refund Timing

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, plus any additional processing time your bank or card provider requires. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at [email protected].

Exchanges

The fastest way to get the product you want is to return the item you have, and place a new order once the return is approved.

Non-Returnable Items

Gift cards and sale items cannot be returned.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Delivery Problems

Carrier delays are not a fault with the product and are not grounds for a refund on their own. Please see our Shipping Policy for how we handle delayed, lost and damaged parcels.

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